Most typical phrasing
“We'll send the deposit soon.”
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Use this scenario when kickoff is blocked because the client promised the deposit but it still has not arrived. Get a clear follow-up that keeps the start-after-payment rule intact.
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Typical client message
“We'll send the deposit soon.”
Situation snapshot
Kickoff is blocked because the deposit still has not arrived. You need to follow up without blurring the rule that work starts after payment.
Reply goal
Restate the deposit step clearly and tie kickoff to payment completion, not good intentions.
Payment execution map
This scenario is part of the payment communication cluster. Use the guide for judgment, the template for wording, and this scenario for the live execution step.
Use this scenario when the deposit was already agreed, kickoff depends on it, and payment still has not arrived. This page owns the blocked-kickoff stage, not the earlier policy decision about whether to ask for a deposit.
Keep kickoff tied to the deposit
Use this when the client says payment is coming soon. Restate that the project start is reserved once the deposit is in place.
Remove friction without removing the boundary
Use this when the client seems willing but disorganized. Make the payment step easy and concrete instead of sounding suspicious.
Reconfirm the fastest path forward
Use this when you want to stay collaborative. Show exactly what happens next once the deposit arrives, without starting early.
These are the real wording patterns this scenario is built to handle.
Most typical phrasing
“We'll send the deposit soon.”
Other ways this shows up
“The deposit is coming. We just need a little more time.”
Reply preview
Hi [Name] — just checking in on the deposit for this project. Once that is in place, I can lock the kickoff and move forward right away, so let me know if anything is blocking it on your side.
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Generate a deposit follow-up that keeps kickoff tied to the deposit arriving, not just a verbal promise.
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Related payment reminders, unpaid invoice follow-ups, and deposit conversations.
Close variants of this client conversation that need a similar kind of reply.
Client asks you to start work before payment
The client wants work to begin before the payment or deposit step is complete. You need to protect kickoff terms without killing momentum.
Client asks to pay later
The client is asking to move the payment date after the agreed terms. You need to respond in a way that protects cash flow without making the relationship tense.
If the payment issue keeps dragging, these are the next money conversations you are likely to hit.
Client asks for more time to pay
The client is asking for a payment extension and you need to answer without being vague. The reply should protect the commercial boundary and make the new terms explicit if you allow them.
How to ask a client for payment politely
You sent the invoice, payment is taking longer than expected, and you need a clear nudge that does not sound rude or apologetic.
Client has not paid the invoice and stopped replying
You sent the invoice and at least one reminder, but payment is now overdue and the client has stopped responding.
Ready to reply
Use the embedded tool to handle “Client has not paid the deposit yet” with wording you can adapt and send. Generate a deposit follow-up that keeps kickoff tied to the deposit arriving, not just a verbal promise.
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